Booking Terms and Conditions
Last updated: 12 September 2026
These Booking Terms and Conditions apply to direct bookings made with Laura McVeigh, trading as The Lodge Burniston (“we”, “us” or “our”).
By submitting a booking and receiving confirmation from us, the lead guest (“you” or “your”) agrees to these terms on behalf of everyone included in the booking.
Please read them carefully before booking.
If you book through Airbnb, Booking.com or another third-party platform, that platform’s booking and cancellation terms will also apply. Where its terms differ from these terms in relation to payment or cancellation, the terms presented to you by the platform at the time of booking will take precedence.
The accommodation
The Lodge Burniston provides short-term, self-catering accommodation in Burniston, North Yorkshire.
The Lodge accommodates a maximum of two adult guests. One infant under nine months may be accommodated by prior arrangement.
The accommodation must not be used for parties, events, commercial activity or purposes other than the stay confirmed in your booking unless we have agreed otherwise in writing.
Making a booking
The lead guest must be at least 18 years old and must have the authority to make the booking on behalf of all guests.
A booking is not confirmed until:
The required payment has been received;
We have accepted the booking; and
A booking confirmation has been issued.
Please check your booking confirmation carefully and contact us immediately if anything is incorrect. If you have not received a confirmation within 48 hours, please email stay@thelodgeburniston.co.uk.
You are responsible for ensuring that the contact and booking information you provide is complete and accurate.
Accessibility and specific requirements
Please contact us before booking if you have any accessibility requirements, disabilities, impairments, allergies or other needs that may affect your stay. We will provide accurate information about the accommodation and consider reasonable requests wherever possible.
Prices
The price shown in your booking confirmation is the price payable for the accommodation and any extras included in that confirmation.
We may amend advertised prices at any time before a booking is confirmed. Once we have confirmed your booking, we will not change its price unless:
You request a change to the booking;
You purchase an additional service or extra; or
The confirmed price resulted from an obvious and genuine pricing or system error.
If an obvious pricing error is identified, we will contact you promptly and give you the choice of paying the correct price or cancelling for a full refund.
Deposits and payment
For direct bookings made more than seven days before arrival, a deposit of 30% of the total booking price is required to secure the booking.
The remaining balance is due seven days before the scheduled arrival date. We may cancel the booking if the balance is not received by the due date after we have made reasonable efforts to contact you.
Bookings made within seven days of arrival must be paid in full at the time of booking.
Payments are processed securely by our booking or payment provider. We do not normally receive or retain your complete payment-card details.
Cancellations by you
If you cancel more than seven days before your scheduled arrival date, we will refund payments made toward the accommodation, including your deposit.
If you cancel seven days or fewer before your scheduled arrival date, payments made are non-refundable.
If you leave early, arrive late or do not use part of your booking, no refund will normally be given for unused nights or services.
Where we are able to re-let cancelled dates, we may choose to provide an additional refund, less any reasonable costs or difference in the replacement booking value. This is at our discretion and is not guaranteed.
Cancellation must be communicated to us in writing by email or through the relevant booking platform. The cancellation takes effect when we receive it.
Different cancellation conditions may apply to bookings made through Airbnb, Booking.com or another booking platform. Please refer to the conditions shown when you booked.
We strongly recommend obtaining suitable travel insurance covering cancellation, illness, travel disruption and other unexpected circumstances.
No statutory cooling-off period
Accommodation booked for specific dates is generally excluded from the statutory 14-day cooling-off period applicable to some online purchases. Your cancellation rights are therefore those set out in these terms and the terms displayed during booking.
Changes requested by you
Please contact us as soon as possible if you wish to change your booking.
Changes are subject to availability and are not confirmed until agreed by us in writing. Any difference in price must be paid before the change is confirmed. We may charge reasonable costs arising directly from the requested change, but we will explain these before confirming it.
A change of dates may be treated as a cancellation and a new booking where we cannot reasonably accommodate the request.
Cancellation or changes by us
We may occasionally need to make a change to or cancel a booking because of circumstances beyond our reasonable control or because the accommodation cannot safely or legally be provided.
If we cancel your booking before arrival, we will refund all payments made directly to us for the affected booking. If part of the stay cannot be provided after arrival, we will refund the appropriate proportion of the accommodation price for the affected period.
We will not be responsible for unrelated or indirect costs, such as travel arrangements or loss of enjoyment, except where the law requires otherwise. This is another reason we recommend suitable travel insurance.
Nothing in these terms affects your statutory consumer rights.
Arrival and departure
Standard check-in is from 3 pm on the arrival date.
Where availability allows, an early check-in from 1 pm may be purchased for £40. It must be arranged and paid for in advance. An early arrival cannot be guaranteed unless we have confirmed it in writing.
Standard check-out is by 11 am on the departure date.
Where availability allows, a late checkout until 1 pm may be purchased for £40. It must be arranged and paid for in advance.
An unauthorised late departure may be charged at £20 per hour or part-hour because it can delay cleaning and affect incoming guests. Additional reasonable costs may be charged if the delay causes losses exceeding this amount.
Access instructions will be provided before arrival. Please secure the accommodation whenever you leave and when you depart.
Maximum occupancy and visitors
Only the guests named or included in the booking may stay overnight. The maximum occupancy is two adults, plus one infant under nine months where agreed in advance.
Additional overnight guests are not permitted.
Day visitors require our prior permission and must leave at the time agreed. You are responsible for the conduct of anyone you invite to the property.
The Lodge may not be used for parties, gatherings, photoshoots, filming or commercial purposes without our prior written agreement.
Pets and assistance dogs
Pets are not permitted at The Lodge.
We welcome recognised assistance dogs where required and ask that you contact us before booking so we can discuss your needs and make appropriate arrangements.
Smoking and vaping
Smoking and vaping are strictly prohibited inside The Lodge.
If smoking outdoors, you must do so safely and dispose of cigarette ends completely and responsibly. Cigarette ends must not be dropped on the ground or left anywhere on the property or surrounding land.
You will be responsible for reasonable cleaning, repair or replacement costs resulting from smoking or vaping inside the accommodation.
Fire safety
Candles, cooking equipment and other potential sources of heat or flame must never be left unattended.
Guests must follow any fire-safety instructions provided and must not tamper with smoke alarms, carbon-monoxide alarms, fire extinguishers or other safety equipment.
Barbecues or other outdoor cooking equipment may be used only where expressly provided or approved by us and may be prohibited during periods of increased fire risk.
The outdoor bath and outside areas
The outdoor bath and surrounding outside areas are used at your own risk, subject to our obligation to take reasonable care.
Please:
Follow the instructions provided;
Take care on wet, uneven or slippery surfaces;
Do not use glassware around the outdoor bath;
Do not use the bath while significantly affected by alcohol or medication;
Seek medical advice before use if you have a relevant health condition or are pregnant;
Wear swimwear when using the outdoor bath;
Never leave an infant unattended in or near water; and
Leave the bath and surrounding area in a reasonable condition.
The outdoor bath is not a hot tub. Guests fill and empty it themselves in accordance with the instructions provided. Water temperature and filling time may be affected by weather and other operating conditions.
Outdoor facilities may occasionally be unavailable because of maintenance, safety concerns, drought restrictions, severe weather or circumstances outside our reasonable control.
Guest conduct
Guests must behave lawfully and with reasonable consideration for us, our neighbours, the accommodation, its surroundings and other people.
Excessive noise, threatening or abusive behaviour, illegal activity, deliberate damage and serious or repeated breaches of these terms are not permitted.
If conduct presents a safety risk, seriously disrupts others or constitutes a material breach of these terms, we may require the guest or booking party to leave. No refund will be provided for the unused part of the stay where ending the booking is a reasonable and proportionate response to the guest’s conduct.
Care of the accommodation
Please leave The Lodge in a reasonably clean and tidy condition.
You are responsible for damage, loss or excessive cleaning caused deliberately or negligently by you, members of your party or your visitors. This does not include fair wear and tear.
Please report accidents, breakages, spills or damage as soon as reasonably possible so that we can minimise further damage and arrange repairs.
We may seek reimbursement for the reasonable and evidenced cost of:
Repairing damage;
Replacing missing or irreparably damaged items;
Excessive cleaning beyond that normally required between stays;
Replacing lost keys or changing locks where reasonably necessary; and
Losses directly caused by a serious breach of these terms.
We will provide an explanation and supporting information for any charge. We will not charge more than our reasonable loss.
Items belonging to The Lodge must not be removed from the accommodation.
Problems during your stay
Please tell us promptly if you discover a fault, cleanliness issue, missing item or other problem during your stay. This gives us a reasonable opportunity to investigate and put things right.
You can contact Laura on 07934 157936 or at stay@thelodgeburniston.co.uk.
Guests must not arrange or carry out repairs themselves without our permission, except where immediate reasonable action is necessary to prevent injury or substantial damage.
Our access to the accommodation
We respect your privacy during your stay.
We may enter the accommodation on reasonable notice where access is needed for inspection, maintenance or repair. In an emergency, where there is an immediate safety concern or where we reasonably believe serious damage or illegal activity is occurring, we may enter without prior notice.
Wi-Fi and services
Wi-Fi and other services are provided for reasonable guest use. Their availability and speed cannot be guaranteed because they may be affected by suppliers, local conditions, maintenance or circumstances outside our control.
Guests must not use the internet connection for illegal activity or in a way that interferes with the service or the rights of others.
Temporary interruption of a service does not automatically entitle a guest to compensation. If a significant part of the accommodation cannot be provided, we will consider an appropriate remedy in accordance with your statutory rights.
Personal belongings
Please take reasonable care of your belongings and vehicles during your stay.
We are not responsible for loss, theft or damage unless it results from our negligence or breach of legal duty. Please contact us promptly regarding belongings left behind. Guests are responsible for reasonable postage or courier costs for returning lost property.
We may dispose of unclaimed low-value items after a reasonable period. Valuable items will be handled appropriately and, where necessary, passed to the police.
Parking
Parking is provided for guests at the property. Vehicles and their contents are left at the owner’s risk, except where loss or damage results from our negligence or breach of legal duty.
Please park only in the designated area and avoid blocking access.
Our responsibility to you
We are responsible for providing the accommodation and services described in your confirmed booking with reasonable care and skill.
We are not responsible for losses that:
Could not reasonably have been foreseen when the booking was made;
Result from information supplied incorrectly by you;
Result from your breach of these terms;
Relate to business activity or commercial loss; or
Are caused by circumstances outside our reasonable control, except where the law provides otherwise.
Nothing in these terms excludes or limits liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory consumer rights; or
Any other liability that cannot legally be excluded or limited.
Events outside our reasonable control
An event outside our reasonable control may include severe weather, fire, flood, storm damage, utility failure, epidemic, government restriction, war, terrorism, civil disturbance, industrial action, criminal damage or another event that we could not reasonably prevent or avoid.
We will contact you as soon as reasonably possible if such an event materially affects your booking and will take reasonable steps to minimise its effect.
If we cannot provide the accommodation, the cancellation and refund provisions under “Cancellation or changes by us” will apply.
No-shows
Please contact us if you will not arrive on the first day of your booking.
If you have not arrived by midday on the second day and we have received no communication from you, we may treat the booking as cancelled and may re-let the accommodation. No refund will normally be due.
Complaints
If you experience a problem, please contact us during your stay wherever possible so that we have an opportunity to resolve it.
If the matter is not resolved, please send a written complaint to stay@thelodgeburniston.co.uk, including your booking details and an explanation of the issue.
We take complaints seriously and will respond as soon as reasonably possible.
Personal information
We process personal information in accordance with our Privacy Policy. Information may be shared with booking, payment, website and other service providers where necessary to administer your booking and operate our business.
Please read our separate Privacy Policy for full details about how your information is collected, used, retained and protected.
Changes to these terms
We may update these terms occasionally. The terms applicable to your booking will be those presented and accepted when the booking was made.
A later change will not materially alter an existing confirmed booking without your agreement, except where a change is required by law or does not disadvantage you.
General provisions
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.
A delay in enforcing a right under these terms does not mean that the right has been waived.
These terms and your booking are governed by the laws of England and Wales. As a consumer, you may bring proceedings in the courts applicable to your home jurisdiction where the law allows.
Contact details
Laura McVeigh, trading as The Lodge Burniston
Email: stay@thelodgeburniston.co.uk
Telephone: 07934 157936